Terms of Service
Last updated: January 2026
1. Introduction
These Terms of Service ("Terms") govern your engagement with ClearStack Digital ("we", "us", or "our") for website development and related services. By engaging our services, you agree to be bound by these Terms. We've kept things clear and fair, because that's how business should be done.
2. Services We Provide
ClearStack Digital provides website development, design, and related digital services including:
- Website Development: Custom-built, high-performance websites tailored to your business needs.
- Design Services: User interface design, branding integration, and visual asset creation.
- Website Rebuild: Building new custom websites to replace existing sites, using your current content, branding, and domain.
- Ongoing Support: Monthly maintenance, updates, hosting, and technical support packages.
- Consulting: Strategic advice on digital presence and web technology decisions.
3. Client Responsibilities
To ensure successful project delivery, you agree to:
- Provide accurate and complete information about your business and project requirements.
- Supply all necessary content, images, and materials in a timely manner.
- Respond to requests for feedback and approval within reasonable timeframes.
- Ensure you have the rights to use any content you provide to us.
4. Payment Terms
Website Build Projects (Scope-based pricing, from $300 per page)
A 50% deposit is required to commence work. The remaining 50% is due upon project completion, before the website goes live. Build photography is available as an optional $1,000 add-on. All payments for website builds are non-refundable once work has commenced. Additional work outside the agreed scope is billed at $95/hour.
Ongoing Support Plans ($150 / $300 / $500 per month)
Monthly support subscriptions require a 3-month minimum commitment, then continue month-to-month. AI automation can be scoped into a premium build, or maintained on an ongoing plan where token and maintenance costs are covered. Cancellations take effect at the end of the current billing period. No refunds are provided for partial months.
Late Payments
Invoices are due within 14 days of issue. Late payments may incur interest at 2% per month. We reserve the right to pause work on projects with outstanding balances.
5. Intellectual Property & Ownership
Upon full payment, you own:
- The final website files and custom code created specifically for your project.
- All custom graphics and design assets created for your website.
- Full access to your domain, hosting, and any accounts created on your behalf.
ClearStack Digital retains ownership of pre-existing code, frameworks, libraries, and development tools used in the creation of your website. We may use generalised project learnings and anonymised examples in our portfolio.
6. Trademark & Intellectual Property Notice
All brand assets, including the ClearStack Digital™ name, the proprietary "cube" iconography, and all associated visual identifiers, are protected under Australian and international intellectual property laws.
Trade Mark Status
The ClearStack Digital™ Composite Mark (including the brand name and icon) is currently pending formal registration with IP Australia under Trade Mark No. 2620224 (Class 42: Website design, creation, and maintenance; software design and development).
Ownership & Usage Restrictions
All rights are reserved by Mathew Alexander. Any unauthorised use, reproduction, or imitation of these trademarks, or any deceptively similar marks, is strictly prohibited and may result in legal action to protect the integrity of the ClearStack Digital™ brand.
7. Project Timeline & Delays
We commit to delivering projects within agreed timeframes. However, timelines may be affected by:
- Delays in receiving content, feedback, or approvals from you.
- Changes to project scope after work has commenced.
- Technical issues beyond our reasonable control.
We will keep you informed of any delays and work with you to minimise impact.
8. Revisions & Changes
Your project includes revision rounds as specified in your proposal. Additional revisions or scope changes beyond the agreed specification will be quoted separately and require written approval before work proceeds.
9. Warranties & Guarantees
We warrant that:
- All work will be performed with reasonable skill and care.
- Your website will function as specified at the time of delivery.
- We will provide 30 days of bug-fix support after launch at no additional cost.
10. Limitation of Liability
To the maximum extent permitted by Australian law, ClearStack Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the fees paid by you for the specific services giving rise to the claim.
11. Confidentiality
We will treat all information you provide as confidential and will not share it with third parties except as necessary to deliver our services or as required by law. This obligation survives the termination of our agreement.
12. Termination
Either party may terminate this agreement with 14 days written notice. In the event of termination:
- You will be invoiced for all work completed to date.
- Any deposits paid are non-refundable if work has commenced.
- Upon full payment, you will receive all completed work files.
13. Governing Law
These Terms are governed by the laws of Australia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Australia.
14. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Your continued engagement with our services after changes are posted constitutes acceptance of the updated Terms.
15. Contact Us
If you have any questions about these Terms of Service, please contact us:
ClearStack Digital