Privacy Policy

1. Introduction

ClearStack Digital ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or interact with our website. We believe in transparency and keeping things simple: no hidden agendas, no complicated language.

2. Information We Collect

We only collect information that's necessary to provide our services and communicate with you effectively:

• Personal details: Your name, business name, email address, and phone number when you contact us or submit a form.
• Business information: Your ABN, business address, and other details relevant to your project.
• Project information: Details about your website requirements, business goals, and project specifications.
• Payment information: Billing details processed securely through our payment provider (we do not store card details).
• Basic analytics: Non-personally identifiable information such as page views and general usage patterns to help us improve our website.
• When you use the AI chat widget on our website, messages you send are processed by Anthropic (a third-party AI provider) to generate responses. Do not share sensitive personal or financial information via chat. Discovery-call scheduling is completed through Calendly when you follow the booking links; we do not collect your contact details in the chat for that purpose.

3. How We Use Your Information

We use the information we collect to:

• Deliver the website development and design services you've engaged us for.
• Communicate with you about your project, including updates and requests for information.
• Process payments and maintain accurate financial records.
• Respond to your enquiries and provide customer support.
• Improve our website and services based on usage patterns.
• Comply with legal obligations and protect our rights.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers: With trusted third parties who help us deliver our services (e.g., Webflow for website hosting and editing, Stripe for payments, Supabase for client portal data), bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or government regulation.
• Business protection: To protect our rights, property, or safety, or that of our clients and others.
• Anthropic (our AI chat provider). Messages submitted via the chat widget are sent to Anthropic's API for processing. Anthropic's privacy policy applies to this data.

5. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures to protect it. This includes encrypted connections (HTTPS), secure hosting infrastructure, and limited access to personal information on a need-to-know basis. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project files and communications are typically retained for 7 years after project completion for record-keeping purposes.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Ensure the website functions correctly.
• Analyse website traffic and usage patterns (via Google Analytics).
• Remember your preferences for a better experience.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Trademark & Intellectual Property Notice

All brand assets, including the ClearStack Digital™ name, the proprietary "cube" iconography, and all associated visual identifiers, are protected under Australian and international intellectual property laws.

The ClearStack Digital™ Composite Mark is pending formal registration with IP Australia under Trade Mark No. 2620224 (Class 42). All rights are reserved by Mathew Alexander. Unauthorised use, reproduction, or imitation of these trademarks is strictly prohibited.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: